Privacy Policy

Sun State Partners LLC ("Sun State Partners," "we," "us," or "our") is an independent insurance agency based in Dunedin, Florida. This Privacy Policy explains what information we collect through sunsst.com, our forms, phone calls, texts, and emails, how we use and share it, and the choices you have. By using our website or giving us your information, you agree to this policy.

Information we collect

Information you give us

When you fill out a form, book a call, request a quote, or contact us, you may give us:

• Contact details such as your name, email address, phone number, ZIP code, and state
• Your date of birth or age, and information about your current coverage
• The products you're interested in and anything you write in a message
• Your text-message consent choice and the consent wording you agreed to

If you go on to apply for coverage, a licensed agent may also collect information the insurance company needs, which can include health, financial, and Medicare or Social Security details. That information is collected to complete your application and is handled as described below.

Information collected automatically

When you visit our website, we and our service providers may automatically collect your IP address, browser and device type, pages viewed, the page that referred you, the date and time of your visit, and ad-campaign details in the link you used (such as UTM codes or a Facebook click ID).

Cookies, the Meta Pixel, and tracking

Our website uses cookies and similar technologies, including the Meta Pixel from Meta Platforms, Inc. (Facebook and Instagram). The pixel records page visits and form submissions so we can measure our ads and show our ads to people who visited our site. Meta may combine this with information it already has about you under its own privacy policy. Our forms send Meta only that a form was completed, not the details you typed.

We may also use analytics tools (such as Google Analytics) to understand how visitors use the site. Our website platform may set cookies needed for the site to work.

Your choices: you can block or delete cookies in your browser settings, adjust your ad preferences in your Meta Accounts Center, and opt out of interest-based ads from many companies at optout.aboutads.info. Some browsers send a "Do Not Track" or Global Privacy Control signal; see "Your privacy rights" below for how we treat it.

How we use your information

• To respond to you and have a licensed agent contact you about the products you asked about
• To compare plans, prepare quotes, and help you apply or enroll
• To schedule appointments and send confirmations and reminders
• To send emails and, if you consented, texts and calls about insurance and estate planning options
• To service your policy and answer questions after you enroll
• To measure and improve our website and advertising
• To prevent fraud and spam, and to meet legal, licensing, and Medicare marketing rules (including keeping required records)

How we share information

We do not sell your personal information, and we do not share it for money. We share it only as needed to serve you:

• Insurance companies and their marketing organizations, when you ask for a quote or apply for coverage
• Partners you choose to use, such as Trust & Will for estate plans or enrollment platforms like SunFire and HealthSherpa, when you use them with our help
• Service providers who run our systems for us, such as our CRM and texting platform (GoHighLevel), email, scheduling, and website hosting. They may use your information only to provide services to us.
• Advertising and analytics providers such as Meta, through the website tracking described above
• Legal reasons, such as complying with law, a subpoena, or a regulator, or protecting our rights and others' safety
• A business transfer, if our agency is merged, sold, or its book of business is transferred, subject to this policy

Text-message consent and opt-in data are never shared, as explained in the next section.

Text messages (SMS)

If you check the SMS consent box on one of our forms, or otherwise give us permission, we may send you text messages about your inquiry, appointment confirmations and reminders, and information about Medicare, health, life insurance, annuity, and estate planning options. Some messages may be sent using automated technology.

• Consent is optional. You do not have to agree to receive texts to buy any product or service from us.
• Message frequency varies based on your inquiry and appointments.
• Message and data rates may apply from your mobile carrier.
• To opt out, reply STOP to any message. You'll get one confirmation text and no further texts unless you opt in again.
• For help, reply HELP, call 888-909-5428, or email [email protected].
• Mobile carriers are not liable for delayed or undelivered messages.

Email and calls

You can unsubscribe from marketing emails with the link in any email. To stop calls, tell the agent or contact us below and we will add you to our internal do-not-call list. We may still send messages needed for an active policy, application, or appointment.

Your privacy rights

Depending on where you live, you may have the right to:

• Know what personal information we have about you and get a copy
• Correct inaccurate information
• Ask us to delete your information
• Opt out of targeted advertising and the "sale" or "sharing" of personal information as those terms are defined in some state laws
• Appeal our decision on your request
• Not be treated differently for using these rights

Residents of California, Colorado, Connecticut, Virginia, Texas, Oregon, and other states with privacy laws may have these rights under their state's law. Some laws exempt information covered by insurance or health privacy laws, and we may keep information we're legally required to keep.

To make a request, email [email protected] or call 888-909-5428. We'll confirm your identity before acting on it and respond within the time required by law. You may use an authorized agent where state law allows. To opt out of ad tracking on our site, you can also use the browser and Meta controls described above.

Children

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13 (or under 16 where state law sets that age). If you think a child has given us information, contact us and we will delete it. Information about a child that a parent gives us to quote family coverage is used only for that purpose.

Security

We use reasonable administrative, technical, and physical safeguards, including encrypted website connections and access controls on our systems. No method of transmission or storage is completely secure, so we can't guarantee absolute security. Please don't send Social Security or Medicare numbers by text or email; an agent will collect them securely when needed.

How long we keep information

We keep personal information for as long as we need it for the purposes in this policy, including serving your policy, and for as long as insurance, Medicare marketing, and other laws require us to keep records. When we no longer need it, we delete it or make it de-identified.

Links to other websites

Our site links to other websites, such as insurance companies, Medicare.gov, SunFire, HealthSherpa, and Trust & Will. Their own privacy policies apply when you use those sites.

Medicare disclaimer and agency information

Our Medicare disclaimer appears in the footer at the bottom of every page of this site.

Sun State Partners LLC is an independent insurance agency. We are not connected with or endorsed by the U.S. government, the federal Medicare program, the Centers for Medicare & Medicaid Services (CMS), the Social Security Administration, HealthCare.gov, or any state agency.

Changes to this policy

We may update this policy. We will post the new version here and change the "Last updated" date. If we make a material change to how we use text-message consent or share information, we will ask for your consent where the law requires it.

Contact us

Sun State Partners LLC
2196 Main St, Dunedin, FL 34698
Phone or text: 888-909-5428
Email: [email protected]